ExtaHost

Abuse Policy

At ExtaHost, we are committed to maintaining a secure, fair, and reliable hosting environment for all customers. Abuse of our services will not be tolerated and may result in warnings, suspension, or termination of service without refund, depending on severity.

1. Prohibited Activities

The following activities are strictly prohibited on all ExtaHost services:

Spamming: Sending unsolicited bulk messages or marketing emails, including through mail relays or third-party servers.
Phishing and Fraud: Hosting or linking to content that impersonates legitimate entities to steal information.
Malware: Hosting or distributing viruses, trojans, worms, keyloggers, or any software intended to harm or exploit users or systems.
Resource Abuse: Excessive consumption of CPU, memory, or bandwidth that negatively affects other users or the stability of our infrastructure.
Denial of Service (DoS/DDoS): Initiating, facilitating, or participating in attacks against any network or service.
Illegal Content: Hosting content that violates any applicable laws, including but not limited to child exploitation, pirated software, or unauthorized copyrighted material.
Port Scanning / Network Snooping: Unauthorized scanning or monitoring of networks or systems.

2. Fair Usage

Free or low-cost plans are subject to fair usage limits. Abuse of resources on these plans (e.g., for mining, proxy/VPN spamming, or automation abuse) may result in service suspension.

3. Reporting Abuse

To report abuse, please contact: abuse@extahost.com. Include all relevant logs, IP addresses, timestamps, and a description of the activity.

We investigate all reports promptly. If the abuse affects your service directly, please open a support ticket so we can assist immediately.

4. Response and Enforcement

Upon detection or notification of abuse, we may:

Temporarily suspend the offending service
Contact the customer for resolution
Permanently terminate the account in severe or repeat cases

We reserve the right to take immediate action without prior notice for serious offenses.